Terms of Service

Version Date: 1 December 2021



Who These Terms Apply to 

This website (Site) is operated by Terms Academy Limited, a company incorporated in New Zealand under company number 7659640) trading as Tradie Terms® which is a registered trademark (referred to as “we”, “our” or “us” in these terms). 

These Terms together with our Privacy Policy apply to all Site visitors, subscribers to our services, clients, customers, and all other users of the Site (referred to as “user”, “you” and “your” in these terms). 

We may, at any time and at our discretion, vary these Terms by publishing the varied terms on our Site.

What These Terms Cover

These terms of service cover the following:

  • Your use of this website 
  • Your purchases from our online store
  • Our ownership of the content and templates we sell
  • The rules around use of our content and templates for you and your advisors
  • Subscription Plan terms & conditions
  • Payment terms and payment gateways
  • The limits on our liability and guarantees
  • The law that applies to your purchases and use of this Site


Acceptance of these Terms of Service

How you accept You accept these terms when you access or use this Site plus any other materials made available to you such as guides, blog, eBooks, online consultations, webinars, checklists, free consultations, videos plus any purchase and download of our template documents and packages (referred to as “Online Goods and Services” in these terms) provided on this Site, whether made available for purchase or not, you are taken to accept our Terms.

Your promises about you By using the Site, accessing  or purchasing any Online Goods and Services, you warrant that:

(a) you are over 18 years of age and have the legal capacity to enter into a legally binding contract;

(b) have read and accepted these Terms; and

(c) will comply with these Terms.

If you use this Site on behalf of your employer or client  If you are agreeing to these Terms not as an individual but on behalf of a company, your employer, an organisation, government or other legal entity (Represented Entity), then “you” means the Represented Entity and you are binding the Represented Entity to these Terms. If you are accepting these Terms and using our services on behalf of a Represented Entity, you represent and warrant that you are authorised to do so.

Supplemental Terms May Apply These Terms supplement and incorporate our policies and terms and conditions posted within the Online Goods and Services you purchase from us.

Third Party Sites Our Site may contain links to websites operated by third parties. Unless expressly stated otherwise, we do not control, endorse, or approve, and are not responsible for, the content on those websites. You should make your own investigations with respect to the suitability of those websites.

Discontinuance We may, at any time and without notice to you, discontinue our Site, in whole or in part. We may also exclude any person from using our Site, at any time and at our sole discretion. We are not responsible for any liability you may suffer arising from or in connection with any such discontinuance or exclusion.

No Legal or Professional Advice 

No professional or legal advice You acknowledge and accept that we are not a law firm and provide no regulated legal services. Your use or purchase of any Online Goods and Services does not constitute legal advice. It is legal information only. 

Information only All content, including the Online Goods and Services made available to you on this Site, contains general information about different areas of the law and does not take into account your specific needs, objectives or circumstances.

Templates do not substitute for legal advice  Whilst our templates have been prepared by legally qualified personnel, the information contained on the Site is not a substitute for obtaining advice specific to your circumstances from a qualified lawyer in your country of residence or business. 

No lawyer/solicitor – client relationship No lawyer/solicitor and client relationship is or can be (as we are not a law firm) created or arises from your use of this Site or purchase of Online Goods and Services even in circumstances where any content on this Site has been authored or created by a lawyer or other legally qualified person within your jurisdiction.  

Where to access independent legal advice If you wish to seek legal advice about any matter specific to your business or circumstances, we recommend that you seek independent legal advice from within your own country or place of residence. 

Templates and Terms of Trade Kits

Licence to use templates is for your business use only By ordering or downloading our template documents,  we grant you a non-exclusive, royalty-free, revocable license to use this document for the purposes of using this document in your business. 

Prohibition on sharing You may not assign or transfer the template documents to any other person without our express written consent. Where you share with your advisors, we do not grant them a licence. We reserve the right, in our sole discretion, to accept or refuse to provide the products and/or services to you at any time for any reason.

Completion of templates You are solely responsible for the completion and integration of the template documents into your business and operational systems and processes. 

No guarantees from us regarding templates You accept and acknowledge that whilst we confirm that our templates are authored by legally qualified personnel for the country, territory or state for which they are sold for us, we do not provide any warranties or guarantees regarding the template documents and make no representations that they are suited to your specific needs. 

No Commercial Use or Sharing of our Templates or Information Content


No Commercial Use or Sharing No document or template may be copied, reproduced, transmitted electronically or otherwise used in any way in whole or in part for the purpose of commercial gain by you or any third party. 

Your Advisors May Not Share Where you utilise a third-party advisor (including, but not limited to, bookkeepers, accountants, business coaches or other professional advisors you may engage) to set up your templates into any third-party software (e.g Xero, MYOB, job management software) for any purpose you warrant that you have made them aware that they are subject to this specific section of these terms and that they may not use, re-purpose or copy the templates and do not have a licence to use them other than for your business purposes that may amount to commercial use with their other clients in any way.

Audits regarding infringement We reserve all rights, from time to time and at our sole discretion, to perform online audits using available third party technology and search tools to establish if any breach of these terms and infringement of our intellectual property rights has occurred. This is subject to applicable privacy and cyber security laws which we shall not breach in the performance of such audits. 

Failure to Download Online Goods and Services

If Downloads Fail Where you have purchased a template and it fails to download you must email us at [email protected] within forty eight (48) hours of your purchase. You must provide the receipt number, the date of purchase and your details to enable us to locate your online purchase.  

Manual transmission permitted If we cannot rectify the issue relating to the download, we reserve all rights to manually transmit the Online Goods and Services to you using email or other alternative transmission methods at our sole discretion. 

No refunds due to technical or download failures Subject to all applicable laws, our sole liability in respect of a technical issue or download failure is limited to a re-transmission of the Online Goods and Services. We will not offer a refund solely due to the failure of a download and where an alternative form of transmission is available but rejected by you. 

Subscription Plans

Subscription plans Where you have selected to purchase a subscription plan from us, the fees are based on the price and payment frequency options that we publish on our Site from time to time and will be specified on the invoice or online payment checkout page at the time of purchase.  

Prices may vary We reserve the right to change the price and the products and services offered with a Subscription Plan at any time. The price, products and services included in your Subscription Plan will be honoured for the subscription period from the date of purchase or upgrade.  

Subscription fees payable in advance All payments must be paid in full and in advance of using any services included within a Subscription Plan.  

Methods of payment Your subscription fee for the applicable Subscription Plan can be paid by credit or debit  card through our secure online payment gateway.  

Keeping your payment details up to date You must ensure that your payment details are accurate and kept up to date. You must inform us immediately should your payment details change. If payment is declined, your access to any subscription services will be suspended until payment has been updated. 

Minimum Term Applies Our Subscription Plans have a minimum term of twelve (12) months. You cannot cancel until the minimum term has expired. 

Auto Renewal Our Subscription Plans auto renew after the minimum term for another twelve (12) months. However, you shall be contacted 30 days in advance of the renewal date at which time you can elect to cancel your Subscription Plan. 

Cancellation of Subscription Plan You must provide us with thirty (30) calendar days notice of a cancellation to your Subscription Plan by emailing [email protected] or by replying to the renewal email or other communication issued from us to you. 

Creation of Account

Unregistered browsing You can browse and view the Site as an unregistered user.

Creation of Account You may be required to register and create an account (Account) with us to access some features for Online Goods and Services and to subscribe to a Subscription Plan.

Information for Accounts You must provide basic information when registering for an Account including name, email address, and location. Any username you  choose to use must not (i) be offensive or in other ways insulting or  (ii) contain characteristics which belong to  a third party, including names of famous persons, or personal names to which you do not own the rights.

Account Profile Once you have registered an Account, your account information will be used to create a profile that you may then curate (Profile). Your Profile is personal, and you must not transfer it to others, except with our written permission.

Keeping your account details up to date You must provide accurate, current, and complete information during the registration process and you must update such information to keep it accurate, current, and complete.

You are responsible for keeping your Account and Profile details and your username and password confidential and you will be liable for all activity on your Account, including purchases made using your Account details, whether or not you authorised such activities or actions.

Inform us if there is unauthorised use You will immediately notify us of any unauthorised use of your Account. At our sole discretion, we may refuse to allow any person to register or create an Account and will always refuse access to persons aged 18 years or under. 

Suspension or withdrawal of Accounts We reserve the right to suspend, withdraw or cancel your Account at any time, in our sole discretion, if you breach any provision of the Terms or applicable law or where your conduct impacts our reputation or use of the Online Goods and Services. 

Online Payments

Payment gateway We use the Stripe Payment Gateway for our online card transactions. Stripe processes online credit card transactions securely for thousands of merchants globally, providing a safe and secure online payment service. Payments are processed in real-time.

No access to your card details We do not have access to your full card number, and your applicable debit or credit card payment is secured by Stripe. Please visit www.stripe.com/nz for more information. 

Security Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. To accomplish this, we use the best-in-class security tools and practices to maintain a high level of security at Stripe. Learn more about the security of using Stripe to handle your payments at https://stripe.com/docs/security/stripe.  

Bank deposit Any options to pay via a bank deposit is for our New Zealand customers only. You will be sent by email our bank account details to make payment into our account for any consultation services only. 

Currency All prices are in New Zealand Dollars and we charge your credit or debit card in New Zealand dollars. If you live outside New Zealand, the New Zealand amount will be charged to your card using your provider’s current exchange rates. 

Exchange and transaction fees Please remember that buy/sell exchange rates can be different depending on when your card provider processes the transaction, so the amount that appears on your card statement may be slightly different to the converted invoiced amount. Card companies may also charge international payment fees and/or commission for selling you foreign currency. Please contact your card provider directly for their terms and conditions.

Additional Payment Methods We may set out or offer several payment methods on this Site. The payment method you choose may be subject to additional terms and conditions imposed by the applicable third-party payment processor; please review these terms and conditions before using your selected payment method.

Exclusion of competitors
You are prohibited from using our Information Content and any Online Goods and Services, in any way that competes with our business. If you breach this term, we will hold you responsible for any loss, damage or expense, however arising, whether direct or indirect and/or whether present, unascertained, future or contingent we suffer, and hold you accountable for any profits that you may make from non-permitted use.

Intellectual Property Rights

Our Intellectual Property The Site and Online Goods and Services contain intellectual property owned by us, including, without limitation, trade marks, copyrights, proprietary information, designs, patents and other intellectual property rights, as well as the business name, logo, all designs, text, videos, audio files, graphics, other files, and software. 

No Transfer of Rights  Your use of the Site, purchase or download of any Online Goods and Services and access to any Information Content does not grant or transfer any rights, title or interest to you in relation to this Site, the Online Goods and Services or the Information Content.

Limited License For any Information Content or Online Goods and Services that are downloaded by you or to which you are granted access, we grant you a limited, personal, non-exclusive, non-transferable license to use such content or services for your own personal and internal business use. 

No Infringement by You Except as otherwise provided, you acknowledge and agree that you have no right to modify, edit, copy, reproduce, create derivative works of, reverse engineer, alter, sell, create derivative works of, enhance or in any way exploit any of the Information Content or Online Goods and Services in any manner, except for modifications in completing the Information Content or Online Goods and Services for your authorised use.

No Removal of Copyright Notices You shall not remove any copyright notice from any of the Information Content or Online Goods and Services. Doing so may infringe on our intellectual property rights

Consumer Guarantees
The Online Goods and Services provided on the Site, and any Subscription Plan services are solely provided for the purposes of trade between business to business. To the extent permitted by applicable laws in your country of residence, the Consumers Guarantees Act 1993 (for New Zealand users of the Site) and Competition and Consumer Act 2010 (Cth) (for Australian users of the Site) does not apply.

Warranties and Disclaimers

Exclusions This Site and all Online Goods and Services are provided on an “as is” and “as available” basis and to the fullest extent permitted by law, we make no representations or warranties about our Online Goods and Services including (without limitation) that:

  • they are suitable, complete, accurate, reliable, up-to-date, and suitable for any particular purpose
  • access will be uninterrupted, error -free and free from harmful components (including viruses) or other code that is harmful or may assist in causing harm
  • there is no possibility of failure to store communications or other data


Limits of Liability Despite anything to the contrary, to the maximum extent permitted by law we will not be liable to you for any direct or indirect loss of any kind.

To avoid any confusion, this means that we will not be liable to you for any  loss of profit (including anticipated profit), loss  of benefit (including anticipated benefit), loss of revenue, loss of business, loss of goodwill, loss of opportunity, loss of savings (including anticipated  savings), loss  of reputation, loss of use and/or loss or corruption of data,  whether under statute, contract, equity, tort (including negligence), indemnity  or otherwise.

Release from liability Despite anything to the contrary, to the maximum extent permitted by law, we will have no liability, and you release and discharge us from all liability, arising from or in connection with any:

  • loss of, or damage to, any property, or any injury or loss to any person.
  • failure or delay in providing the Online Goods and Services; or
  • breach of these Terms or any law, where caused or contributed to by any:
    • event or circumstance beyond our reasonable control.
    • a fault, defect, error, or omission in your computing environment; or
    • act or omission of you or your related parties,
    • and, in any event, any defect, error, omission or lack of functionality or suitability (or the absence of, or reduction in, any anticipated result, outcome or benefit) with respect to the products.


Remedies for Default  Your sole remedy for a failure by us to provide the Online Goods and Services is a refund of the online purchase price. This is solely limited to where the download or transmission of the Online Goods and Services is unsuccessful and cannot be remedied by a manual transmission (but not where you refuse an alternative method of transmission). 

Your Acknowledgements You acknowledge and agree that you use the Online Goods and Services  at your own risk. 

No Implied Warranties You agree that, to the maximum extent permitted by law, these Terms exclude all terms, conditions and warranties implied by statute, in  fact or on any other basis, except  to the extent such terms, conditions and warranties are fully expressed in these Terms.

Indemnity from You to Us

Indemnity from you to us To the maximum extent permitted by law, you agree to indemnify us, and hold us and our related entities, affiliates, officers, agents and employees harmless, against any loss, liability, claim or demand (including reasonable legal fees on a full indemnity basis), made by any third party due to or arising from your use of this Site in violation of these Terms or due to any breach of these Terms or any applicable laws by you. 

Indemnity continues This indemnity is a continuing obligation, independent from the other obligation under these Terms, and continues after these Terms end. It is not necessary for us to suffer or incur any liability before enforcing a right of indemnity under these Terms.


Updates to Information Content

Materials and information on this Site (Information Content) are subject to change without notice. We do not undertake to keep our Site up-to-date, and we are not liable if any Information Content is inaccurate or out-of-date or does not meet your specific purposes or needs.

Governing Law 

Your use of our Site and these Terms are governed by the laws of New Zealand. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts operating in New Zealand and any courts entitled to hear appeals from those courts and waive any right to object to proceedings being brought in those courts.

Testimonials and Reviews

We can re-post reviews you leave Where you leave us a review, you accept and acknowledge that we may pre-post, copy or repurpose this for our marketing and promotional purposes. 

Testimonials Where you consent to supply us with a testimonial, you are granting us permission to publish this, including your image, name, business name and logo. 


If you have any complaint about our Site or Online Goods and Services, please contact us at [email protected] stating your name,  contact details and nature of your complaint. 

We shall use all reasonable endeavours to respond to you within a reasonable timeframe.